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3 weeks ago in
Community GuidelinesDear Samsung member,
Greetings from Samsung Customer Support!
We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.
Please follow the below steps for Direct Voicemail:-
Phone app > More options (⁞) > Settings > Direct voicemail
For regarding call screening steps:-
Phone app > More options(⁞) > Settings > Call screening
If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send).
Warm Regards,
Samsung Customer Support
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Community Guidelines