Original topic:

Send Feedback / Report a Bug to Samsung

(Topic created on: 12-19-2019 11:45 AM)
34056 Views
Aashish
Expert Level 4
Options
Community Guidelines
Please follow the steps below to report a bug/an error or to provide feedback directly to the Samsung developer team.

STEP 1- Open the Samsung Members App, here you will first see the homepage as shown in picture below.
In the tab at the bottom of the screen, click on 'Get Help' (red arrow).
image


STEP 2- Select 'Send Feedback' (red arrow). Here you also get options like contacting Customer Service through Live Chat or Call and also instant troubleshooting using Remote Support. An option to find Service Centres and Track Repairs is also present.

image



STEP 3- Select the 'Error reports!' (red arrow) option.

image


Note- A pop up asking you permission for sending log data from phone may be encountered. This log is used to analyze system status, diagnose errors and to further enhance performance.
Although this option uses mobile data, I suggest to keep it at Always.

image



STEP 4- Select the relevant option according to the problem here. Just for an illustration I will select the Others option and proceed further.
image



STEP 5- The error reporting page will open.
The Frequency (blue arrow) drop down has to be set at the appropriate value, if the problem occurs Sometimes then select that or select Always if it occurs everytime, if it happened only once then select Once.

In the text box below the frequency tab, describe your problem as accurately as possible along with steps to recreate it if possible.

The Paperclip icon (red arrow) on top right can be used to attach screenshots of errors, videos recreating errors or such. 

Finally the Paper plane (green arrow) icon is used to send the report to Samsung. 

image


Note- During collection of logs the phone might become a bit slow or unresponsive transiently.
Do not close the app until the error log is sent which will then be reported in the status bar as a notification.


211 Comments
Musli
Beginner Level 2
Community Guidelines
There are several bugs in S23 ultra post the last update. Volume increase/decrease is not working on time. It's taking too long to work.
0 Likes
_DEVAN_
Beginner Level 4
Community Guidelines
Hey samsung
I need more features in my samsung phone
And your samsung app Goodlock can't download in samsung store
0 Likes
pritoraon
Beginner Level 2
Community Guidelines
My samsung s21 fe automatically close any app .
0 Likes
ankit14707
Beginner Level 4
Community Guidelines
Samsung tv error 😑 realme better than Samsung
0 Likes
sarada12
Beginner Level 2
Community Guidelines
Hlo sir
0 Likes
drsadeeq
Beginner Level 2
Community Guidelines
Iam not understanding this 1707805815725.jpg
0 Likes
drsadeeq
Beginner Level 2
Community Guidelines
Wat is this problem 1707805912234_1707805912228_0.jpg
0 Likes
swainlipu
Beginner Level 2
Community Guidelines
Samsung s24 having high heating issue. How to resolve this issue. Please suggest.
0 Likes
Heydom
Beginner Level 2
Community Guidelines
I need to report a bug, when changing the language from English to tamil in Samsung notes application the language is not saving and while writing with pen it gives in the English language not in the tamil language which I selected. 1708696819714.jpg1708696819755.jpg1708696819779.jpg
0 Likes
akhand55
Active Level 1
Community Guidelines
please tell me why i pay 36000 for this useless product
0 Likes