Send Feedback / Report a Bug to Samsung

[Aashish]

Please follow the steps below to report a bug/an error or to provide feedback directly to the Samsung developer team.

STEP 1- Open the Samsung Members App, here you will first see the homepage as shown in picture below.

In the tab at the bottom of the screen, click on 'Get Help' (red arrow).

STEP 2- Select 'Send Feedback' (red arrow). Here you also get options like contacting Customer Service through Live Chat or Call and also instant troubleshooting using Remote Support. An option to find Service Centres and Track Repairs is also present.

STEP 3- Select the 'Error reports!' (red arrow) option.

Note- A pop up asking you permission for sending log data from phone may be encountered. This log is used to analyze system status, diagnose errors and to further enhance performance.

Although this option uses mobile data, I suggest to keep it at Always.

STEP 4- Select the relevant option according to the problem here. Just for an illustration I will select the Others option and proceed further.

STEP 5- The error reporting page will open.

The Frequency (blue arrow) drop down has to be set at the appropriate value, if the problem occurs Sometimes then select that or select Always if it occurs everytime, if it happened only once then select Once.

In the text box below the frequency tab, describe your problem as accurately as possible along with steps to recreate it if possible.

The Paperclip icon (red arrow) on top right can be used to attach screenshots of errors, videos recreating errors or such. 

Finally the Paper plane (green arrow) icon is used to send the report to Samsung. 

Note- During collection of logs the phone might become a bit slow or unresponsive transiently.

Do not close the app until the error log is sent which will then be reported in the status bar as a notification.

[krishna7890]

After this update m33 5g network not working
This mobile is 5g mobile but it shows 5g not support what is this bloody update, before update it works well but after update not working.

[adityadb]

Bro is your phone fixed? And does 5g works if u r in 5g coverage area?

[Metru]

voice control

[sannuk23]

After updateding my phone sumsung s9 + with latest software update . i have facing a glitch , notification pannel is keep falling automatically. Rquest you to please suggest some solution , or share update to resolve the issue
software version : G965FXXUHFVG4
security patch level: 1 March 2022

[Tabrezuddin]

I would like to share some amazing moments with my samsung Note 20 ultra... I can say it's like a miracle or something more than that... because I have experienced with this device excellent and top camera one more thing I would like to add my device is really working like a stone very hard tufff and rigid really am very happy and worth full to buy this device

[mayureshA14]

This price phone

[meet_bhavsar]

This is a problem are my phone to Samsung galaxy f14 5g

[PranayKumar67]

Dear Samsung, So,Recently My s22 ultra has having camera bugs like whenever I record a uhd 60 fps video on 1x zoom it works perfectly fine but when I switch it 0.6x zoom it automatically converts into uhd 30 fps even though on the top it shows uhd 60 fps same goes with using the front camera 60 fps recording doesn't work

[Introvert07]

I have Samsung A14 5g 4/64
I have an issue sometimes my phone,s screen not working and then I have only one option that is I have to fast reboot my phone
Plzz solve this issue for me

[shobhit_Gautam_001]

This USB problem I am facing from last 2 days and this issue reduce my battery life and also my device is not supporting fast charging with original charger😡