Original topic:

Facing colour line on screen s20+

(Topic created on: 06-16-2023 06:04 AM)
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Buddys
Beginner Level 2
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I seen automatically color lines appeared on screen without physical damage in Samsung s20+ please guide me if any solution 
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Vertical Green, Pink, White lines issue is in all phones with Samsung display.

Spread the issue on Twitter via below link for free replacement

https://r2.community.samsung.com/t5/Others/Green-Pink-White-vertical-lines-issue-on-Twitter/td-p/139...

Samsung CEO link to raise concern

https://contactus.samsung.com/customer/contactus/formmail/mail/MailQuestionGeneralNew.jsp?siteId=592...

Watch video about this issue in below post

https://r2.community.samsung.com/t5/Others/Amoled-Display-Issue-Green-Pink-Line/td-p/13791630
sakuya_bob
Active Level 7
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Bro, visit my community post for soln. Write email to samsung or else write geivience on national consumer helpline app.
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cs_member10
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Dear Samsung member,

Greetings from Samsung customer support.

Thank you for sharing your concern. We acknowledge your query and apologize for the same. And please follow the easy troubleshooting steps which might help to solve the issue.

Please check your device in safe mode.
Step 1: To enter into Safe mode:
Power off the device>Press and hold the Power key for one or two seconds to turn on the device>>When the Samsung logo appears, press and hold the Volume down key.

Note: If your device functions correctly in Safe Mode, it is most likely that the issue lies with a 3rd party application that can be uninstalled to resolve the problem.

To exit the safe mode, restart the device.

Step 2: Check for Software Updates using the steps:
Settings >> Software update >> Download and install>>Check for software
update >> If Software update available>>Download>>Downloading updates>>Install now.
Note: Your phone will restart after the update is installed.

Step 3: Please reset all device settings using the steps:
Apps>settings> general management>reset all settings( Delete just settings) / Factory reset( Delete complete files, apps etc)

Kindly create a data backup of your device via the smart switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
Remember the Google password before resetting the device because it is required during the initial setup.

If you do not remember then advise to reset (Forgot password) the google account.
For this; Open Gmail (https://accounts.google.com/servicelogin)>>Select forgot password>>Select "try another way" like mobile number, security question, etc.>>Select Next.

If your issue will be not resolved after performing the steps, kindly visit our service center for the physical inspection of the device. Please click on the link mentioned below to get a nearby service center to your Pincode: http://www.samsung.com/in/support/servicelocation/

Thank you for writing to Samsung.
Warm regard,
Samsung customer support

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Cnusri
Active Level 7
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Plz watch all then you can get clear idea about it . These monthly vedios. Worst mobile in my life . Every month troubles. Why to buy this brand . 1. https://youtube.com/shorts/zt2E_r_e6g0?feature=share 2. https://youtube.com/shorts/6ja5moiAsGY?feature=share 3. https://youtu.be/GoUWH0pNTiA




4. https://youtu.be/p0lwHC0UuzM




5 . https://youtu.be/cU8Z7k9d_l0
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