Original topic:

Face & biometric lock issue in s24 ultra

(Topic created on: 02-01-2024 07:05 PM)
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368venkatesh369
Beginner Level 2
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Their is so much lag in the face lock & thumb print please can fix in future update at least face lock the down grade brand mobiles are very much quicker in face lock 
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Device?
368venkatesh369
Beginner Level 2
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S24 ultra
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cs_member10
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Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you to share the log file. This will help us to further investigate and resolve this issue.

To attach the log file: Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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