Data Usage during calls not functioning 😩

[Josh03luke]

I am having a problem with my Samsung Galaxy M31s Dual sim phone, While on a call, my mobile data doesn't work. I cannot connect to internet through a browser, none of the apps have connection. I just noticed that Data usage during calls Toggle has not been available in Menu to turn on,I have already activated VolTE on both SIM cards, and rebooted the phone, didn't work. Is there any solution to this problem ? Anyone can help 🙂

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

Check Settings: If mobile internet is not working during the call, then check settings 'Use internet during call', Please follow the below steps to enable 'Use internet during call': Settings> Mobile Networks> Use internet during call> Enable it, if disabled.

Check Mobile Network: Settings> Connections>Mobile networks> Network mode> Select 5G/LTE/3G/2G (auto connect).

Check Network Operator: Settings> Connections> Mobile networks> Network operators> Select automatically.

Check Data Roaming: Settings> Connections> Mobile networks> Data roaming to enable it, if disabled.

Reset network settings: Settings> General management> Reset> Reset network settings> Reset settings> Unlock your screen> Reset.

Check another network operator SIM: If the issue has not been resolved, then get in touch with the network operator and try to check with another network operator SIM.
Note: kindly contact your network service provider once to make sure there is no issue from their end.

Update device software (If available): Settings > Software update > Download and install > Checking for software update > Software update available > Download > Downloading updates > Install now.

You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[Josh03luke]

Thanks for your valuable feedback ! Much Appreciated 👏👌😊

[VarunAdhav]

Did it work ?

[Josh03luke]

It's fixed 👍

[VarunAdhav]

Which two SIM are you using?

[test_test]

9574

[Josh03luke]

😊