touch is not working

[gokulsathya]

I've bought Samsung galaxy m20 on February 8th and my phone touch is not working within 3weeks for that i have to lock and unlock phone after 1minute then only touch is working after a few minutes again it happens again the touch is not working please help me i hate this lot please do something and fix my problem what should I do guide me

[Anukul6093]

Do a interactive check for touch in this Samsung memebers app. If it shows a problem or the problem persists contact the nearest Samsung care shop.

[gokulsathya]

i tried that it shows the touch screen is normal but then also i have facing that issue

[Anukul6093]

I think you should go to the Samsung care .

[gokulsathya]

where is it

[Anukul6093]

your nearest Samsung care

[gokulsathya]

ok thank you so much

[AarishAhmad]

return it

[admin_]

Thanks for being with Samsung and sharing the concern. We apologize for the inconvenience caused to you. We would like to offer some troubleshooting the steps to overcome the issue:
1) Navigate to Settings >> Apps >> Tap on three dots >> Reset App Preference.
2) Reset the device settings by navigating to Settings >> General Management >> Reset >> Reset Settings.
3) Navigate to Settings >> Apps >> Select app >> Clear Cache.
4) Run the device in the safe mode.
Be sure to hit ♡ when you find an answer that works for you.

[vikramKhaitan]

thanks for the info