Very very poor network reception on flagship phone s25 ultra

[raipraveen83]

Hello Samsung Team,

I am having very poor network reception on my s25 ultra...not expected a flagship phone has this bad hardware capability..it's like you people cheating consumers..in many places I noticed network on s25 shows very weak but same time my other cheap Chinese phone shows good network coverage for same service provider 

Is this a known issue to you guys and anything can be done using software update to improve the experience 

[goodthings]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[raipraveen83]

Have you ever tried samsung support my friend ..pathetic and support team is helpless people for all issue only answer they have visit service center ..they don't know know what is issue mean and what customer is talking...they have templated answer they keep pasting 2-3 times then tell you visit service center job done

[goodthings]

Your's most welcome to here.

[AudioJack35]

Could be due to carrier signal strength.
Check same sim in different phone. Preferably metal built to get better idea

[raipraveen83]

Tried same sim on realme pro have better reception ..expecting premium phones have better hw and network coverage but sadly this is not the case

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly visit this mentioned link to resolve your issue.

● Galaxy device network issue: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-optimise-network-...

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send).

Warm Regards,
Samsung Customer Support