Samsung A35 Network Issues with Sim Signal Receiving

[jkreddy]

I have purchased Samsung A35 5G 20 days back from Sangeeta Mobiles, earlier was using Redmi K50i, I am staying near to Samsung R&D Centre Bangalore (with a good proximity to singals) facing problems with Network receiving, with same Jio and BSNL in Redmi K50i not seen such problems in my past 1.5 years. Kindly improve this as basic sanity to any device. Has not expected from Samsung.

Does anyone facing similar issues. 

[_Rohit_Pathak_]

I was having issues 15 to 20 days bak.. Was on jio.. But all now as it was issue wt jio

[cs_member10]

Dear Samsung member,

Greetings from Samsung customer support.

As per your query, kindly follow the easy troubleshooting steps which might help to solve the issue.

Note: kindly contact your network service provider once to make sure there is no issue from their end.

Check device network in open area
Check device network mode settings
Please follow the steps: Navigate to apps screen and tap on Settings>> Tap on Connections>> Tap on Mobile networks>> Tap on network mode SIM1 or SIM2>> Select network mode
Note: We recommend to set device network mode as 5G/LTE/3G/2G (auto connect) mode.

Check network operator settings
Kindly set device network operator as "Automatically".
Please follow the steps: Navigate to apps screen and tap on Settings>> Tap on Connections>> Tap on Mobile networks>> Tap on Network operators>> Select automatically>>
Note: We recommend to set device network operators as automatically.
Tap on OK>>Registered on network.

Check SIM cards
Kindly do check same SIM card in another phone or another SIM card in same phone to verify the issue.

Update device software (If Software update available): https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset the device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, please register your concern in the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

[Panks173]

Same problem here.