S24 ultra issues withe paint

[Shailendra1222]

Hello i just bought s24 ultra  on 22_06_2024 

I am not using any case and cover , because i am seeing from side panels of my phone the pain is peeling off i have already spoken to samsung cafe store people from where i purchased its in HSR LAYOUT they informed me to visit service cente which i did on 29th of july i went and infromed the issue they told is cosmetic issue they said they will speak to higher team 

And still i am waiting for the revert 

I am frustrated because its being 1 month i am using phone i am regretting now because it seems i have purchase the phone long time its looks dull 

Its all about my money i paid 1,18000/- and its not worth it the phone is good but this shouldnt have happen i need some help 

I am attaching the pictures 

[VikasMeena7]

go to local shop an install 36p back protection same as I do

[Coffee_Cat]

Here's what you can generally expect from Samsung:

* Contact Customer Support: Start by contacting Samsung Customer Support. Explain the issue clearly, including the date of purchase, any relevant details, and photos/videos of the peeling.
* Diagnosis: Samsung might ask you to send the phone in for inspection. They will diagnose the cause of the peeling and determine if it's covered under warranty.
* Possible Solutions: Depending on the diagnosis, Samsung may offer one or more of the following solutions:
* Repair: If the peeling is considered a manufacturing defect, Samsung might repair the phone by repainting or replacing the frame.
* Replacement: In some cases, especially if the issue is widespread, Samsung might offer a replacement phone.
* Rejection: Unfortunately, if the peeling is deemed cosmetic damage or caused by user negligence, Samsung may reject your claim and refuse to offer any repair or replacement.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to please share your contact details and job sheet number on the Samsung Members Application (Open Samsung Members Application > Support> Ask question > Type your query > Send).

Warm Regards,
Samsung Customer Support