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10-24-2024 03:14 PM in
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10-24-2024 03:21 PM (Last edited 10-24-2024 03:26 PM ) in
BengaluruIt has been identified that App installation or Update issues may occur due to activate app protection settings in One UI 6.1.1. software update. Samsung is working on a software patch to fix this, so please ensure your device software is kept up to date.
Affected models : One UI 6.1.1 or later versions.
As a temporary solution, please try turning off the app protection settings as given below:
* Settings > Device care > App protection > More options (3 dots) > App protection settings > turn Off
* Or, Settings > Device care > App protection > More options (3 dots) > App protection settings > turn Off Auto scan when installing apps
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10-24-2024 03:31 PM in
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10-25-2024 08:32 AM in
BengaluruDear Samsung Member,
Greetings from Samsung Customer Support!
As per your concern, we would request you to kindly perform the following steps to resolve your issues.
● Settings> apps > playstore > storage > clear cache.
● Setting >Network preference > auto update apps > Turn on Don't auto update apps.
● Kindly try to update/ install the app by following the given steps.
1) Open the Google Play Store app Google Play.
2) At the top right, tap the profile icon.
3) Tap Settings and then About and then Play Store version.
4) You’ll get a message that tells you if the Play Store is up to date. Tap Got it.
If an update is available, it will automatically download and install in a few minutes.
If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)
Warm Regards,
Samsung Customer Support
