Original topic:

Issues with app installation and updates

(Topic created on: 10-24-2024 03:14 PM)
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s22nick
Beginner Level 2
Options
Bengaluru
After recent system update in s22 ultra, am not able to install apps and update the apps from playstore. Could someone help with this.
6 Comments
Tech_Ultra
Active Level 4
Bengaluru
Clear playstore cache & then restart phone. It will be fine
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s22nick
Beginner Level 2
Bengaluru
I have been trying this but didn't work. I tried to turn off app protection and this worked for me

It has been identified that App installation or Update issues may occur due to activate app protection settings in One UI 6.1.1. software update. Samsung is working on a software patch to fix this, so please ensure your device software is kept up to date.

Affected models : One UI 6.1.1 or later versions.

As a temporary solution, please try turning off the app protection settings as given below:

* Settings > Device care > App protection > More options (3 dots) > App protection settings > turn Off

* Or, Settings > Device care > App protection > More options (3 dots) > App protection settings > turn Off Auto scan when installing apps
Tech_Ultra
Active Level 4
Bengaluru
Ok good
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goodthings
Expert Level 5
Bengaluru
Kindly turn off Auto scan App permission then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
goodthings
Expert Level 5
Bengaluru
Your's most welcome to here.
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cs_member10
Moderator
Moderator
Options
Bengaluru

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issues.

● Settings> apps > playstore > storage > clear cache.

● Setting >Network preference > auto update apps > Turn on Don't auto update apps.

● Kindly try to update/ install the app by following the given steps.
1) Open the Google Play Store app Google Play.
2) At the top right, tap the profile icon.
3) Tap Settings and then About and then Play Store version.
4) You’ll get a message that tells you if the Play Store is up to date. Tap Got it.
If an update is available, it will automatically download and install in a few minutes.

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)

Warm Regards,
Samsung Customer Support

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