I’m facing serious internet issues on my Galaxy S23 after the recent software update. Both Wi-Fi and mobile data (SIM network) are not working properly — the connection keeps dropping, and browsing/streaming has become very slow and unstable.
Before the update, everything was fine, so I believe this problem started only after the latest update. I have already tried basic troubleshooting like restarting the phone, resetting network settings, and switching between Wi-Fi and mobile data, but the issue still continues.
Is anyone else facing the same problem after the update? Please suggest any solution or fix for this issue.
As per your concern, you have already done the possible troubleshooting steps and the issue remains unresolved, we kindly request you to share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve the issues.
To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
