Display Automatically Cracked - Samsung Book 4 Pro

[GuruMoorthy__]

I have two Samsung laptop of 1 month old and it is automatically broken, and there is no support from Samsung. They have said it was physical damage. How a physical damage can happen to same two laptop at same time.

There is more post in reddit also, but they are not even concerning about it

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We have highlighted your concern to the dedicated team for further discussion on the case. They will contact you as soon as possible. You are our valued customer and we appreciate your patience in this regard. We assure to provide you with the resolution as per the Samsung guidelines.

Warm Regards,
Samsung Customer Support

[GuruMoorthy__]

I have already raised a ticket, and they assigned a technical support to me aftet that they charged 30,000 for each laptop

I have bought it for nearly 2 lakhs for our college purpose in emi😭😭and now they charging 30k for the incident which happened automatically


Reddit link regarding same issue - https://www.reddit.com/r/GalaxyBook/comments/1n80dhc/my_galaxy_book_edge_4_just_suddenly_cracked/