Got an update for Watch 4, observing a bug issue. Can see variation in Distance while Active Km reading. From 14.83KM it jumped to 22.36KM for 19776 steps. This variation is observed frequently when I refresh. After sometime it shows actual 14.83KMs. Also active time, steps and kcal burnt are not getting updated in notification. Hope others also would be facing similar issue.
As per your concern, we would request you to kindly perform the following steps to resolve your issue.
Kindly press and hold the Home key (Power key) for more than 7 seconds to restart it.
Kindly update the software if available: Galaxy Wearable app>Watch settings> Watch software update> Download and install.
Reset your watch: Swipe to and tap General > Reset > Reset again to confirm.
In case the issue still occurs, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
Why do I get copy-paste responses always. Reset is basic, and I have done it almost 15 to 20 times. Instead of just giving lame excuses or reasons to reset or visit service centres. Please start accepting the flaw or bug in the system and work towards fixing it
