Samsung A50 video call feature not working

[LeratoImi]

Hi guys please help how do I fix this error? It stopped working after I updated my software.

[Maps_sam07 · Accepted solution]

Hi 

Please check your account online or contact your cell provider's customer care.

1. From the Phone app, select Menu.
2. Select Settings.
3. Select Video Calling.

Then please perform a soft reset of your device.

Press and hold the power and volume down buttons for about 10 seconds.

*The device may take a screenshot, however keep holding the buttons for a few more seconds.