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Original topic:

Phone keeps restarting

(Topic created on: 07-18-2022 01:54 PM)
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merv234
Active Level 1
Options
with Galaxy
Hi guys My m12 keeps restarting from Time to Time...software is upto date..anybody to help with a solution?

1 Solution


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Solution
merv234
Active Level 1
with Galaxy
Thank you will try this.

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6 Comments
AbRie_x
Active Level 4
with Galaxy
M12 or A12?
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merv234
Active Level 1
with Galaxy
M12
AbRie_x
Active Level 4
with Galaxy
Does it restart on its own or like when your doing something?
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merv234
Active Level 1
with Galaxy
When I'm doing something with the phone.
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Tsogo_sam05
Moderator
Moderator
Options
with Galaxy

Hi merv234

Thank you for reaching out to us and apologies for the inconvenience.

Have you put your device into 'Safe mode'? if not, 
Keep your device in 'Safe mode' for at least 2 hours. If this issue isn't occurring, then it's being caused by a third party app.

From the home screen swipe down to access settings.

Tap the power icon.

Tap Power off.

Tap Power off again.

Hold down the Side key to switch the device back on.

As the device is starting up, hold down the volume down button until the home screen appears.

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Solution
merv234
Active Level 1
with Galaxy
Thank you will try this.