Original topic:

Wearable app issue

(Topic created on: 10-23-2022 12:13 AM)
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MJ16
Beginner Level 2
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Wearables
Recently my watch keeps disconnecting from the phone and i have to reset the watch every time
But I'm pretty sure it's not watch's issue
Every time i open the galaxy wearable app it starts from the beginning, basically forgets that i even had a watch paired . I have to reset my watch every other day . I've tried re installing the app etc
Can someone help
Is someone facing the same issue
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1 Comment
cs_member8
Moderator
Moderator
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Wearables

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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