Original topic:

Samsung accessory service update issue on samsung galaxy s20fe

(Topic created on: 09-16-2021 01:11 PM)
iamut
Beginner Level 2
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Wearables
Hello all,

I am using samsung galaxy s20fe 5g model and samsung watch active. To connect watch with phone I use samsung wear app. When I connect watch my phone installs samsung accessory service app automatically. 

Now the issue is I am receiving samsung accessory service app updates through play store but when I try to update it shows app is not supported in my phone.

Snap shots attached. Please help !!!

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3 Comments
MdMamun2416
Active Level 6
Options
Wearables
re try update...
iamut
Beginner Level 2
Options
Wearables
Already tried. Even tried booting into safemode and even discussed with customer care. Nothing helped.

As per customer care executives samsung accessory service is not needed now but without it I am not able to connect watch with phone.
Samsung_Support2
Expert Level 1
Options
Wearables

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,       
Samsung Customer Support 

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