Original topic:

Galaxy Watch 4 ECG feature not working—Does anyone have the same problem?

(Topic created on: 12-25-2024 08:22 AM)
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David1000
Active Level 3
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Wearables
The Galaxy Watch 4 and Watch 4 Classic ECG feature is not working, and it is not showing in the Samsung Health app.
4 Comments
TechyKamal
Active Level 7
Wearables
You need to download samsung health monitor app from galaxy store
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David1000
Active Level 3
Wearables
I already have the app on my phone, and the watch but is not working.
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cs_member8
Moderator
Moderator
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Wearables

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you please share the same screenshot of the issue with log data. So, our team can analyze the issue and help to provide a resolution. Please follow the below steps to get the log data:

Reproduction of issue on the watch > Samsung Health Monitor Apps on mobile > More menu > Contact us > Error reports > Check "Send system log data" > Send.

Note: Log data should be obtained immediately after reproducing the issue.

Warm Regards,
Samsung Customer Support

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David1000
Active Level 3
Wearables
When will the One UI 6 Watch update available for Galaxy Watch 4 LTE and Watch 4 Classic LTE?
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