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12-25-2024 08:22 AM in
WearablesDear Samsung Member,
Greetings from Samsung Customer Support!
As per your query, we request you please share the same screenshot of the issue with log data. So, our team can analyze the issue and help to provide a resolution. Please follow the below steps to get the log data:
Reproduction of issue on the watch > Samsung Health Monitor Apps on mobile > More menu > Contact us > Error reports > Check "Send system log data" > Send.
Note: Log data should be obtained immediately after reproducing the issue.
Warm Regards,
Samsung Customer Support
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12-30-2024 09:21 PM in
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