Galaxy Buds+ connection issue

[Dkeny]

I received my new Galaxy Buds+ and facing connection issue with the left bud.

The left bud isn't connecting at all. 

I tried with a different Samsung phone too.

I also tried charging them but still nothing.

The right and the case show up in the Wearable app but not the left one. 😓

Anybody have an idea how to fix it or should I just get them replaced 

[Ařpît]

Open the Samsung Wearable app with one of the buds connected

Go to "About earbuds"Tap the "Device name" 10 times to activate debug modePress the "REQUEST" button and wait a few secondsYou should now have a list of info on the bud including the "SW version" which will end in either "SC2" or "SC4"Close that bud inside the case and keep the other outInside the app tap "CONNECT" and force it to re-pair with the other bud.Repeat steps to get the debug information on the other bud

[Dkeny]

The "About earbuds" section UI is different for Buds+.

I'm not able to enter Debug mode

Any idea how to enter Debug in this UI

[Ařpît]

To enable USB debugging, toggle the USB debugging option in the Developer Options menu. You can find this option in one of the following locations, depending on your Android version: Android 9 (API level 28) and higher: Settings > System > Advanced > Developer Options > USB debugging.

[Dkeny]

How can I usb debug the Buds+?

[Mesbah3575]

exchange it on Samsung shop or go to Samsung care

[Samsung_Support2]

Hi there,

In order to examine the issue occurring in your device, kindly send device log file within 15 minutes of issue occurrence along with the exact issue details using Samsung Member Application i.e. Samsung Member Application > click on + icon > send feedback > error report > collect log files > attach.

Regards,
Team Samsung Members

[Ajayanto]

Hi All, Finally after lot of struggle I happen to find the solution for it..

ISSUE... Right earbud not connecting.. not reflecting in the wearable app.. reset doesnt help..more of dead right side earbud.. etc..

SOLUTION..

Using one connected earbud..Reset your buds from wearable app..

Disconnect your buds from the wearable app..

Put your buds in charging case and connect with the charger.. let it be idle for 10 seconds..

Meanwhile switch off your bluetooth in your phone and restart it..

Now open your buds charging case and tap and hold your touchpad of your buds for 5+ seconds without removing it from the case..

You will see green light of your charging case start blinking..

Remove your fingers and wait for the Green light blinking to stop..

Once the blinking stops and remain green.. means your right and left buds are paired together..

NOTE..THERE MIGHT BE CHANCES THE GREEN LIGHT BLINKS AND TURNS RED AFTER A WHILE.. IT MEANS YOU HAD TO REPEAT THE PROCESS ONCE AGAIN..AFTER MANY ATTEMPTS IF YOU FAIL.. THERE SHOULD BE SOME TECHNICAL GLITCH WITH YOUR BUDS AND HAD TO SEEK SAMSUNG SERVICE CENTER SUPPORT..

Now connect your buds as usual using wearable app..

Hope this solves the problem...

Thanks
Ajay Antony

[Dkeny]

I took the Buds+ to the service center. They were defective.

They are giving me a replacement.

[Ajayanto]

the same issue with my bud as well.. right side isnt working for me..