Galaxy Buds Core are Not functioning

[D33Kay]

I can't believe Samsung is offering us Earbuds that are not working, I am so frustrated by this now I have to pay to fix ,why? Is it my way of paying???

[ollyy2021]

What doesnt work? Dont they connect? Were are you located?

[D33Kay]

Hey Ollyy I went to the store and I was given a new pair ,the online support did nothing to help

[ollyy2021]

Yea store is often better. What was the problem?

[D33Kay]

Not sure, coz the technician did all the necessary steps he needed to and He just said your devices are new for you to be stressing and offered me new ones

[ollyy2021]

And when you had them? What was not working?

[D33Kay]

There was no communication between the earbuds and the phone

[Leeco]

My Samsung earbud can't connect,it's been two weeks since I've received them

[D33Kay]

Leeco, fully charge them ,after just open the case ,while earbuds still in the case press the top until the light on case turn blue...you should be good

[T-J-N]

Will try as well