Original topic:

Galaxy Active 2 keeps getting disconnected in Remote connection

(Topic created on: 11-23-2021 11:51 PM)
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Debo_88
Active Level 1
Options
Wearables
The watch (Active 2 non-LTE) keeps getting disconnected from phone while connected through wifi remote connection. I keep the phone at home most of the time and keep only the watch and a wifi device (jiofi) while travelling, especially when going for cycling. But this issue really troubles me to keep using the watch as an alternative for receiving calls. Please fix it.
1 Comment
cs-member13
Expert Level 4
Wearables

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. Please perform the below mentioned steps to resolve the issue:

* Reset Network Settings: Go to apps screen >Settings >General Management >Reset >Reset Network Setting.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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