Earbuds

[TaniaK]

Since yesterday my ear buds randomly disconnect throughout the day.  Anyone else having this problem?

[Tsogo_sam05]

Hi TaniaK, please restart your earbuds, instead of completely resetting them? To do this, just insert the earbuds into the charging case, and then close the lid. Wait 7 seconds or more, and then remove the earbuds from the case.

After the earbuds restart, they will automatically reconnect to your device.

[TaniaK]

Thanks Tsogo-sam05, but this didn't fix the problem.

[Tsogo_sam05]

Hi TaniaK, kindly note that your Galaxy buds may need to be booked in for assessment. Please go to the below link to locate the closest Authorized Service Centre to you.

https://www.samsung.com/za/support/service-centre/

[TaniaK]

That is disappointing since they were replaced only in December last year due to faulty battery 😒