Download error

[Ash505]

I am unable to download face watch, everytime when I tried to download it pop up this error code 

(3010:9901:9c216f62202). Kindly resolve this issue if possible.

Thanks.

[AlokT880]

Tell me the model of your watch

[Ash505]

S3 frontier

[AlokT880]

power off the watch first, then power back on. Then download the face.. Annoying, but it will work

[Ash505]

Sure I will do it. Thanks for the support.

[AlokT880]

If problem is solved then mark my comment as resolved

[Ash505]

Ok still trying. Once its resolved for sure I will do it.

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support