Original topic:

Buds 3 pro problem

(Topic created on: 06-01-2025 11:45 AM)
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tusharmalhotra001
Beginner Level 2
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Wearables
I'm experiencing a frequent issue with my Buds 3 Pro where the sound is delayed between the earbuds — it plays first in the left bud, then about 0.5 seconds later in the right one. I've tried all possible fixes, but the problem persists. It's very irritating.



1 Comment
cs_member8
Moderator
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Wearables

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.

Samsung Members Application(Wearable app>Three dots>Settings>Contact Us> Send feedback>Choose Composer> Select error report > select the appropriate issue category> Type your query and send.)

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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