Dear Samsung Member,
Greetings from Samsung Customer Support!
- Update the Earbud software with Galaxy Wearable app. Launch Galaxy Wearable app on your mobile device, connect your earbuds and tap Earbuds software update.
- Ensure bud case and buds are charged at one go.
- Ensure right bud is not auto connected to device as this might drain battery.
If this doesn't resolve the problem, device needs physical inspection. Please visit nearest Samsung authorized service center once the lock down period is over.
Thank you for writing to Samsung.
Samsung Customer Support