i have reset my phone and try to connect my gear s2 but it has reactivation locked and i cant unlock it even though its the same old device . When i try to sign in it says this is a new samsung account , you have to sign in with your old samsung account to unlock the reactivation lock . Can anyone help me
In this case you must try logging in to your device with the old Samsung account I mean the one you used to log in while it was new. It would solve the problem but even if the problem still persists then you need to take both your mobile and Gear S2 to the service center.
Thanks for sharing your concern. We would suggest you to visit nearby Samsung Service Centre in order to get your device physically inspected by the service engineer. Please find service centre details in the link provided -http://www.samsung.com/in/support/servicelocation
Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
