Thank you for being with Samsung and sharing your concern. We would like to offer some troubleshooting steps to overcome the issue: 1) Kindly check by connecting any other OTG cable with the device. 2) Reset the device settings by navigating to Settings >> General Management >> Reset >> Reset Settings. 3) Check the issue in Safe Mode. 4) Take full data backup and reset the device. Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
