My J7 prime device doeant fetch data signals. Even after network is full. while i can make and receive calls. i dont get stable data connectivity. i have to on/off Airplane mode then it works for few minutes then again same problem. While my another Xiomi device works flawlessly in the same network. Sometimes i regret buying samsung because those chinese smartphone are giving better stability and performances.
Thanks for being with Samsung and sharing your concern. We would like to offer some troubleshooting steps to overcome the issue of slow internet: 1) Check the network mode (from setting) & set the network mode according to internet speed requirement .If high internet speed require set the LTE/WCDMA/GSM (Auto connect) or LTE Only or WCDMA only. (LTE Network mode will depend on device 4g compatibility) mode. 2) Restart the device. 3) Check the APN setting(Setting-->More Network-->Mobile Network-->Access Points Names).If correct APN setting has selected kindly perform the "reset to default" APN(Setting-->More Network-->Mobile Network-->Access Points Names-->On Top right corner click on 3 dots) 4) If still there is internet speed problem in the device kindly check via other SIM card. 5) If still there is internet speed problem kindly create the data backup & reset the device. Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
