The fingerprint scanner does not work accurately most of the time. It just fails to read. I will have to clean the Home button to have it start working again. I never had this issue on any of my other Samsung phones.
I had used both A8 and A9 Pro, both never gave any issues. But, for C9 Pro, the response with the fingerprint scanner is often very bad. The only differences I see on C9 Pro is the additjonal Always On Display and Keep Screen Turned Off options. Are these options causing the issues? Whatever, Samsung, please evaluate options and fix the issue. It is pretty damn expensive phone, and this issue is not acceptable at all. Stop cheating. :(
We apologize for the discomfort you faced. We have noted down your valuable feedback and we will surely share this with our relevant department, any update in this regards will be convey to you via various means of communication.
Here is an update: I did a factory reset yesterday, so it is indeed a little better. However, there is still something wrong with the responsiveness. I tried the hardware test in the Samsung Members app. It says that the scanner works perfect but the responsiveness is still the same; it usually works well, sometimes, you will have to try a couple of more times.
