Mehul1785
Active Level 2
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‎07-15-2018 09:15 AM in
UDS
i bought a6+ recently considering dual camera 16+5 for batter photography but totally not satisfied with its camera performance ,even it is not taking photos like 8mp camera. you will dislike the images on slightly zoom the images are tearing pixals.
hope software update will resolve.
even it is not taking crisp photos like my older j7
hope software update will resolve.
even it is not taking crisp photos like my older j7
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Awesom0123
Active Level 8
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‎07-15-2018 09:51 AM in
UDS
the camera is dope
admin_
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‎07-17-2018 11:54 AM in
UDS
We do apologize for the inconvenience caused. We would like to inform you that the dual rear camera is used to take live focus which blurs the image background for bokeh effect. Let me recommend some steps to further isolate and determine the issue faced by you in your device.
- Check the Picture size (Camera Capacity) in camera setting (It should be Max according to Camera Capacity).
- Reset the Camera (From the Camera Setting).
- Please run your device in safe mode.
- Software update via FOTA, Kies or SMART Tool.
Be sure to hit ♡ when you find an answer that works for you. For further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
- Check the Picture size (Camera Capacity) in camera setting (It should be Max according to Camera Capacity).
- Reset the Camera (From the Camera Setting).
- Please run your device in safe mode.
- Software update via FOTA, Kies or SMART Tool.
Be sure to hit ♡ when you find an answer that works for you. For further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
Mehul1785
Active Level 2
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‎07-18-2018 10:05 AM in
UDS
Did all of this but could not solve the problem, till capture the image looks good but after saving it becomes grainy.
At slight zoom it faces tear of pixals.
Didn't hope this with Samsung
At slight zoom it faces tear of pixals.
Didn't hope this with Samsung