What to do if call recordings don't play in the Phone app?

[Moderator_1]

When call recordings (voice files) don't play in the Phone app after updating to Android 13 (One UI 5.0), it may be because voice file play permissions (music and audio access) are not granted to the Phone app.

You can solve this problem by granting permissions in the Phone app as follows.

How to allow voice file play

 Settings > Apps > See more icon > Permission manager > Music and audio > Select the Phone app > Allow > Confirm

Step 1 :- Tap Settings

Step 2 :- Tap Apps

Step 3 :- Tap See more icon

Step 4 :- Tap Permission manager

Step 5 :- Tap Music and audio

Step 6 :- Tap Phone

Step 7 :- Select Allow

Step 8 :- Tap Confirm

Always keep your device updated to the latest version. (Samsung Phone app versions without this issue: 14.0.05.22 and later)

※ FOTA available depending on each model's internal schedule

How to update device software

Settings > Software update > Download and install

Step 1 :- Tap Settings

Step 2 :- Tap Software update

Step 3 :- Tap  Download and install