How to use Galaxy Maintenance mode to secure your device when a repair is in progress

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View of text with questions about device security

Please note: Galaxy Maintenance mode requires a lock screen pin or password before activation. If this is not activated, you will be prompted to setup a lock screen pin or password before being able to activate galaxy maintenance mode. You will also need the pin or password to unlock your device to deactivate Galaxy maintenance mode security. 

View of settings icon on home screen.

 Step 1. Tap Settings icon.

View of “Battery and device care” settings option. 

Step 2: Tap “Battery and device care”.

View of device care with swipe up action to reveal additional care menu. 

Step 2. Swipe up to open the “additional care” menu

View of Maintenance Mode settings within additional care.

Step 3. Tap “Maintenance mode”.

View of Turn on button to activate maintenance mode.

Step 4. Tap “Turn on” to activate Maintenance mode.

View of restart button being tapped to restart phone and enter maintenance mode.

Step 4. Tap “Restart” and your phone will restart to enter Maintenance mode.

Your phone will now create a system log to help the technician analyse any issues.

Please note: Once Maintenance mode is active your personal data cannot be accessed, and only pre-installed apps are available.

View of notification bar with swipe down action to reveal maintenance mode exit option.

Step 1. Swipe down to open the notification bar at the top of the screen.

View of exit maintenance page mode option with tap here to exit instruction.

Step 2. Tap “Tap here to exit”.

View of exit button to exit maintenance mode.

Step 3. Tap “Exit”.

View of restart prompt to exit maintenance mode.

Step 4. Tap “Restart” and when prompted, verify your identity with your preferred method. Your phone will now restart and when complete, will be ready to use as normal.