Original topic:

why not working fingerprint sensor in Samsung A50 after the update

(Topic created on: 12-17-2019 11:13 AM)
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Om7852
Active Level 3
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Tech Talk
Fingerprint sensor not working after the update of my mobile plz help me how to resolve this problem
5 Comments
shareef91662
Beginner Level 2
Tech Talk
same problem for my phone
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NKG739
Active Level 3
Tech Talk
if there is more cold weather than sometime finger recognition failed. happened with me before, then i rub the finger and place on censor and it works..!!!
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Tech Talk

Hi there,


Kindly follow the below mentioned steps to resolve the issue-
> If any screen guard/tampered glass/protection film is available then first disable the fingerprint settings and then remove the screen guard.
> Once screen guard is removed now register the fingerprint again and check the issue
> Make sure to use the central fingerprint parts evenly when you register or scan fingerprint, so that all portions of fingerprint, including the center and corners have been fully scanned.

Nevertheless if you still have similar problems while registering or scanning your fingerprints, please visit to the authorized Samsung service center with device and have it inspected for further resolution.
For address details of Samsung Service centers follow the link mentioned below-
http://www.samsung.com/in/support/servicelocation/

 

Regards,
Team Samsung Members

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NKG739
Active Level 3
Tech Talk
in a little spam of time my note 9 stock keyboard start sticking sometimes despite several reset.
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NKG739
Active Level 3
Tech Talk
Issue resolved thanks to support
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