Original topic:

whatsapp media in gallery

(Topic created on: 03-11-2021 08:16 AM)
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ssn7
Active Level 1
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Tech Talk
After recent one ui 3.1 update whatsapp media is getting displayed in gallery even if media visibility is disabled in chat settings. Is anyone facing the same issue?. Model Galaxy A50.
4 Comments
Jagsidhu
Active Level 3
Tech Talk
you should reset your device as one ui 3 is a major os update and it is mandatory to reset the device after a major os update.
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Tech Talk
Once clear cache of whatsapp

also if feasible perform reset apps preferences

settings>apps>click 3 dots at top right>select reset apps preferences

before that double check all settings of whatsapp(like auto media download over any connections/media visibility)

Note::reset apps preferences will change all app settings to default settings
Ehsank
Expert Level 5
Tech Talk
once long press on app icon >app info (ibutton) >storage >clear cache permission and once reset app preference
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Samsung_Support1
Moderator
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Dear Samsung Member,


Greetings from Samsung Customer Support!


Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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