Please perform the following steps to resolve the issue:
1- Perform Interactive checks through Samsung Members application (Samsung Members > get help > interactive checks > speaker).
2- Check the mentioned issue in safe mode.
3- If issue still persists, create data backup and reset the device.
4- Check for the latest update (Settings > Software Update > Download updates manually).
For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > click on “+“icon > send feedback > error report/ask questions).
