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Active Level 3
my phone is samsung galaxy on8. sometimes phone is too slow..  im save videos from telegram. on the time my phone not working good  fingerprint sensor not working.. all apps close at the time..
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Active Level 8

Hi there,

 

Please perform the following steps:
Hanging Issue:

>Clear the RAM memory of device (Scroll down notification panel > Setting> Device care >Memory> Clean Now).
> Stop the background running app (Tap on the left soft key and close all the running apps).
>Check for the latest device O/S (Scroll down Notification panel >Settings >Software Update >Download updates manually).

Fingerprint Issue:

> If any screen guard/tampered glass/protection film is available then first disable the fingerprint settings and then remove the screen guard.
> Once screen guard is removed now register the fingerprint again and check the issue
> If problem does not get resolved, run the device in Safe mode and reconfigure the fingerprint.
> If issue still persists, create data backup and reset the device.
For rest of the above mentioned issues, Kindly register your concern in Samsung members app(Open Samsung members app>click on “+“icon>send feedback>Error report/ Ask Questions).

 

Regards,

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Active Level 1

Uninstalled all the unusable app

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