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02-03-2020 11:30 AM in
Tech Talk- Mark as New
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02-05-2020 03:55 PM in
Tech TalkHi there,
Please perform the following steps:
Hanging Issue:
>Clear the RAM memory of device (Scroll down notification panel > Setting> Device care >Memory> Clean Now).
> Stop the background running app (Tap on the left soft key and close all the running apps).
>Check for the latest device O/S (Scroll down Notification panel >Settings >Software Update >Download updates manually).
Fingerprint Issue:
> If any screen guard/tampered glass/protection film is available then first disable the fingerprint settings and then remove the screen guard.
> Once screen guard is removed now register the fingerprint again and check the issue
> If problem does not get resolved, run the device in Safe mode and reconfigure the fingerprint.
> If issue still persists, create data backup and reset the device.
For rest of the above mentioned issues, Kindly register your concern in Samsung members app(Open Samsung members app>click on “+“icon>send feedback>Error report/ Ask Questions).
Regards,
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05-07-2020 01:52 PM in
Tech TalkUninstalled all the unusable app