Please perform the following steps to resolve the issue: 1- Perform Interactive checks through Samsung Members app (Samsung Member > Get Help > Interactive checks > speaker). 2- Check the mentioned issue in safe mode. 3- Check for the latest device O/S (Scroll down Notification panel > Settings > Software Update > Download updates manually). For further assistance, register your concern in Samsung members app(Open Samsung members app>click on “+“icon>send feedback>Error report/ Ask Questions).
