sim card not getting detected

[vishu1w3]

Bought new galaxy M31 , my airtel sim is not getting read by the device. The sim card works great with other device.

[ixso]

1.turn of volte for that particular sim and check if you get any signal
OR,
2.try to change it to 3g/2g in mobile networks settings and check

[vishu1w3]

how it will allow to change volte 3G 2G if its saying no sim card

[Prateek10s]

I am facing the same issue. Today I received the phone.

[vishu1w3]

which sim you have

[Prateek10s]

I have JIO and airtel. JIO is working fine. But airtel is not detecting.

[vishu1w3]

that means there is issue in the phone

[Prateek10s]

yes. did you call customer care?

[Prateek10s]

@vishu1w3 did you get any solution for this problem?

[Prateek10s]

can we add Samsung support team in this chat thread?