problem while using starmaker app

[basoo]

Ever since I purchased m31 I was in the impression that I could have better options with better sound quality better recording feature as far as starmaker or similar singing apps utilisation. but to my great disappointment when I record a song in starmaker app it is giving huge disturbing sound and the clarity is not atvall worth listening. my previous galaxy on max  was excellent in this area. being this phone an improved,  latest device it is not at all supporting better than the low-cost phone on Max. kindly look into this matter and resolve the issue

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

To resolve the sound problem kindly follow below given steps:-

1. Disconnect all accessories and remove any third-party case form your phone and check device volume settings if its full or not.

2. Reset the device:- Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
Tap on Settings>Tap on General Management>Tap on Reset.

If the issue still persist kindly visit your nearby service center for the physical inspection of your device. You can search for the nearby service center from given link:-
https://www.samsung.com/in/support/service-center/

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[SHEETANSHU]

Dear team..

I am also facing this issue.. I have visited twice to service center. They had updated the software  but no result..

I also need resolution  or refund my money back.

Regards 

Sheetanshu

sheetanshu.bhatnagar@gmail.com

[blockbuster]

mehenga phone kharèedo.

[hellsing98]

30k tere liye sasta hota hoga, humaare liye mehenga hi hai.
Peace, ameerzaade ✌️

[Rudra0007]

Me too facing the same problem, i bought A71 for 30k so that I can record best quality voice and sound in starmaker, but this samsung company is just **bleep** **bleep** and **bleep**, shane on u samsung 👎👎👎👎

[raz009]

Same phone same problem

[Amit1707]

I'm facing the same issue. Chatted with many service reps on WhatsApp. I believe there's an issue with Samsung handsets. Earlier the service rep got my settings reset. Today the service rep doesn't seem to have a resolution to my problem. It's almost a year still resolution seem to be a distant possibility. Futile expenditure incurred. Pathetic service of Samsung. When I use other phones the voice quality on Starmaker app is outstanding. A glitch with the handset for sure. Pl refund the money if Samsung is not able to resolve the issue

[Marker]

When I'm playing a song in Starmaker it repeatedly pauses. What should I do?

[aaum]

सारे पैसे बेकार गए मेरे, जैसे तैसे m31 खरीदा लेकिन ये साब तो पिछवाडा दिखा दिए घन्टा नहीं चल रहा starmaker ये फोन में इससे अच्छा तो on8 में ही चल रहा था