Original topic:

#note20gettinghot

(Topic created on: 04-03-2021 02:45 PM)
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RAHULMALVE
Beginner Level 4
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Tech Talk
Tried doing all
1. Removing apps which are hardly used.
2. Operating phone in safe mode.
3. Doing factory reset 

But no solution the phone is still getting hot. Difficult to handle. Will get to customer service and have it changed is the only solution.

Or if Samsung can come with an update to resolve it.

4 Comments
HomerRockz
Active Level 5
Tech Talk
it's the Exynos 990 problem, all s20 and s20 FE series are facing the problem
Ehsank
Expert Level 5
Tech Talk
Now only one solution is service centre
Tech Talk
Your set's manufacturing date? May be there has been a problem with that batch. I am using a made in india, Jan'21 batch N20U, no heating even while initial setup.
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Samsung_Support1
Moderator
Moderator
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Tech Talk

Dear Samsung Member,

Greetings from Samsung Customer Support!


Please visit this mentioned link to resolve your device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/


For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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