Original topic:

my phone a30

(Topic created on: 12-14-2019 11:38 PM)
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rahulunni
Active Level 1
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Tech Talk
Very poor slow and lage. Some time finger print is not working. Internet speed is very poor not server problem. Please solve the problem please 
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rizq8
Active Level 3
Tech Talk
which firmware are you currently using? i'm on the latest update that is with the november security patch but not facing the issues that you have mentioned. About the lags surely i do agree sometimes here and there but internet speed and fp has not let me down anytime.
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Amarjeet36
Active Level 3
Tech Talk
same issue
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Samsung_Support3
Moderator
Moderator
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Hi there,

Kindly follow the below mentioned steps to resolve the fingerprint issue-

> If any screens guard/tampered glass/protection film is available then first disables the fingerprint settings and then removes the screen guard.

> Once screen guard is removed now register the fingerprint again and check the issue

> Make sure to use the central fingerprint parts evenly when you register or scan fingerprint, so that all portions of fingerprint, including the centre and corners have been fully scanned.

> If problem does not get resolved, run the device in Safe mode and reconfigure the fingerprint.

> If issue still persists, create data backup and reset the device.

>If you still have similar problems please visit to the authorized Samsung service centre with device and have it inspected for further resolution.

For address details of Samsung Service centres follow the link mentioned below-

http://www.samsung.com/in/support/servicelocation/

Further, for the rest mentioned issues above, register your concern in Samsung members app (click on “+“icon>send feedback>Error report/ Ask Questions).

 Regards,

Samsung Members Team

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rahulunni
Active Level 1
Tech Talk
samsaung please solve the problem
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