Thank you for sharing your concern. We acknowledge your query and apologize for the same. And please follow the easy troubleshooting steps which might help to solve the issue.
Step1: Navigate to Apps screen and tap on Settings. Step2: Tap on Accounts and backup. Step3: Tap on Accounts. Step4: Tap on Add Account. Step5: Tap on Samsung account. Step6: Enter Samsung account & password to sign in. Note: If you don't have a Samsung account, tap on Create Account to create a new account. Step7: Tap on Sign in. Step8: Read the terms and conditions and tap on I agree to all. Step9: Tap on Next. Step10: Tap on Not now (For this example). Note: Tap on Register to set up Samsung Pass to quickly verify identity using your biometrics instead of your password. Step11: You will now be able to access your account.
In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
