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01-23-2020 05:26 PM in
Tech TalkHi there,
Please follow the below mentioned steps in order to resolve the issue:
1) Perform the reset settings of the device (setting>>general management>>reset>>reset setting).
2) Run the device in Safe mode and check the issue.
3) Perform the reset network setting (Go to the settings>>general management>>reset>>reset network settings).
Further, kindly send us the error log files using Samsung member application by following below mentioned path-
Open Samsung member app>click on “+“icon>send feedback>Error reports>attach log file.
Note: For better assistance, please send device log files within 15 minutes of issue occurrence along with the exact issue details.
Regards,
Team Samsung Members