Original topic:

fingerprint

(Topic created on: 02-05-2020 05:27 PM)
250 Views
yash2408
Active Level 1
Options
Tech Talk
Samsung galaxy a50 fingerprint has not working 
0 Likes
4 Comments
ixso
Active Level 8
Tech Talk
it's working fine.
0 Likes
Sampadarao
Active Level 4
Tech Talk
what? it's working
0 Likes
rk007ck
Beginner Level 2
Tech Talk
yes baandh hi hogaya hai
0 Likes
Tech Talk

Hi there,

 

* If any screen guard/tampered glass/protection film is available then first disable the fingerprint settings and then remove the screen guard.
Kindly follow the below mentioned steps to resolve the issue-
> Once screen guard is removed now register the fingerprint again and check the issue
> Make sure to use the central fingerprint parts evenly when you register or scan fingerprint, so that all portions of fingerprint, including the center and corners have been fully scanned.

Nevertheless if you still have similar problems while registering or scanning your fingerprints, please visit to the authorized Samsung service center with device and have it inspected for further resolution.
For address details of Samsung Service centers follow the link mentioned below-
http://www.samsung.com/in/support/servicelocation/

 

Regards,
Team Samsung Members

0 Likes