compatibility with biometric machine

[gurvinderhappy]

Facing problem in attachement of biometric machine as machine doesn't give respond no option of OTG.

[Samsung_Support4]

Hi there,

Please perform the following steps to resolve the issue:

1- Use Samsung original OTG cable or try using different OTG with your device.

2- Check by another bio-metric machine.

3- Perform Interactive checks through the Samsung Members Application (Samsung Members > Get Help > Interactive checks > charger/USB).

4- Check the device performance in safe mode.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > click on “+“icon > send feedback > error report/ask questions). 

Regards,

Team Samsung Members