clouding/moire effect on Samsung the frame 2020

[abhishek sin123]

Bought the Samsung frame 2020 a month before and from the beginning its showing clouding effect when viewing pictures in the dark on contacting Samsung for replacement telling it is moire effect. Kindly provide solution for the same as don't know how a effect they say is a feature leading to a bad viewing experience

 

[Ab_Heartsy]

I think you should forward this video of the issue or a picture to the service center staffs, or samsung care, if they didn't respond use social media like Twitter to notify this issue real quick, they might respond . Its looks like a display issue for sure.

If they don't accept ur request under warranty then log a complaint under consumer court, that's the final step/solution.

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Ask questions).

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Warm Regards,
Samsung Customer Support