chat feature not supported

[Twinkle7248]

hello guys since two days i am facing problem in chat feature provided by samsung text messages

i am unable to send any kind of chat messages through text

i have checked all the requirements settings

call the customer care of samsung and network operators but they also unable to solve my problem 

i also formatted my phone in evening

but still unable to use the feature.

please help if anyone have the answer

[MilkySaro]

App name enna

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Thank you for sharing your concern. We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support