charging

[muzfr007]

My mobile a 50s charger slows down. This has been happening for a long time and the mobile also gets hot, so give me a solution.

[cs_member9]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Kindly follow the below mentioned step to improve the performance of the device:

1. Close background running apps when not using them.
2. Avoid usage of mobile phone during charging: avoid the usage of the mobile phone while charging.

Note: We always recommend to use genuine Samsung charger for charging your device.

Overheating issue:For further details please click on the mentioned link: https://www.samsung.com/in/support/mobile-devices/why-the-heating-issue-occurs-in-mobile-device/

For further assistance, register your concern in Samsung Members Application (Samsung Members App > Feedback >Error report > Attach log file for any issue)

Thank you for writing to Samsung.

Warm Regards,

Samsung Customer Support