automatic restart in Samsung Galaxy m31.

[Arin_Kush_]

Anyone of you guys are facing the problem of automatic restart in Samsung Galaxy m31.

My phone automatic restart and takes too long to reach on home screen. It shows samsung logo 4-5 min while restarting. Anyone please tell me, why it is happening??

[karthi30]

hi I have purchased Samsung galaxy m31 two days back.My phone restarts automatically and it take too long time to start again.somebody plz suggest me y it is happening and suggest some idea to overcome this issue.

[Arin_Kush_]

try safe mode,
for safe mode tap the power on/off option from notification pannel when power on/off option apper press and hold for few.
then you see the safe mode option. when you click on this it will take a restart and you are able to see safe mode logo at the bottom on left side of the screen.
use 5-10 min. in safe mode and then restart the phone again and see the issue is resolve or not.

[karthi30]

okay thank you so much

[MadhuSanthosh]

Yes me too facing same issue,

Phone auto restarts itself while in usage

I've purchased in June 2020 and this issue has occurred more than 8 times and my device is up to date as well

[saurabhsalgia]

Hi Friend,

I am also facing the same issue and now my phone is out of warranty period and local repair shops say that it's a motherboard issue and charging 3000 Rs to solve it.

What solution worked for you? 

[Rishabh4001]

hi,the issue is resolved or not?

[MohdZeeshan12]

yes today i also facing this problem

[Samsung_Support3]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please perform the below mentioned steps to resolve the issue:

* Check device in safe mode: Press and hold the Power key, when Power off icon appears > Press and hold the power off icon. To exit safe mode: Restart your device.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[Ankur98]

The problem didnt solve even after trying this. The phone still keeps rebooting time and again even when I am on calls.

[saurabhsalgia]

Hi Friend,

I am also facing the same issue and now my phone is out of warranty period and local repair shops say that it's a motherboard issue and charging 3000 Rs to solve it.

What solution worked for you?